Public sector and education
The same question sends someone back to the rules again
The answer is already in the rules. Finding which clause, though, starts over every time.
What we hear again and again here
Repeat questions eat the day
Different people ask the same thing. The answer is settled, but a person writes it each time.
Confirming the clause takes time
When a guideline is revised, the first job is working out which version is current.
Knowledge breaks when the desk changes hands
How the previous person decided is not in the file; it left with them.
What we do
Structure the rules clause by clause
Guidelines, statutes and internal rules split into clauses, with their revision history attached.
Attach the clause to the answer
Which rule, which article, shown alongside. The officer can verify it as-is.
Answer only within access
What each person may see is scoped, and every lookup is logged.
What we usually connect
We connect read-only. Nothing is written back, and nothing gets restarted.
Common questions
Network separation and on-premise?
Yes. We install inside the agency and run it without outbound calls.
How is the budget put together?
Public funding programmes are often the route. We work through the eligible types, caps and your share against the current call.
We work out where to start, together
We start by finding what people keep looking for. What to connect, and by when, follows from that.